1. COLLECT YOUR PERSONAL INFORMATION
1.1 What to collected information for?
Information collected through the website https://wakamonobio.com will help us:
Support you when there are specific needs:
Answer your questions
Provide you with the latest information on our Website
Carry out promotional activities related to the products and services of the website.
1.2 Scope of information collection
To access and use certain services at https://wakamonobio.com, you may be required to register with us for personal information (Email, Full Name, Contact Number…). All information must be accurate and legal. We do not assume any legal liability for information disclosed.
We may also collect information about the number of visits, including the number of pages you visit, the number of links (links) you click and other information related to the connection to the website. We also collect information that the Web browser (Browser) you use when accessing the website https://wakamonobio.com, including: IP address, Browser type, language used, time and the addresses that Browser accesses.
2. SCOPE OF USE OF INFORMATION
When necessary, we may use this information to contact you directly in the forms of: open letter, thank you letter, technical and confidential information. You can receive periodic mail providing information about new products, services, information about upcoming events or recruitment information if you subscribe to email notifications.
3. INFORMATION STORAGE TIME
For free consultation content via Email and general knowledge, the storage time at https://wakamonobio.com is unlimited. For consultation contents via telephone switchboards, requests and parent with contacts are archived for up to 06 (six) months.
4. INDIVIDUALS, ORGANIZATIONS MAY ACCESS TO INFORMATION
For information collected by https://wakamonobio.com from customers through the website https://wakamonobio.com, only the following individuals and organizations have the right to access the information:
Website owner https://wakamonobio.com
The customer is the owner of the information provided
Authorities when required by law
5. MEANS AND TOOLS FOR USERS TO ACCESS AND EDIT YOUR PERSONAL DATA.
Customers have the right to request access and ask us to correct errors in the personal data you have provided, or even ask us to delete your personal information at any time.
Users and customers can edit and change the information submitted for consultation by sending email directly to the mailbox https://wakamonobio.com, contacting by phone number or using the method. differs according to the agreement to propose changes.
6. COMMITMENT OF CUSTOMER PERSONAL CONFIDENTIALITY
Personal information of customers is committed to absolute confidentiality by the website administrator according to the personal information protection policy of https://wakamonobio.com. Collection and use of information of each customer can only be performed with the consent of that customer, unless otherwise provided by law.
We do not use, transfer, provide or disclose customer personal information without the consent of the customer.
In special cases we are allowed to provide your information to legal agencies, where this information is the legitimate interest of https://wakamonobio.com before the law, and the situation to ensure the rights and safety of other individuals.
Section for websites with account registration:
Absolutely confidentiality of all online transaction information of customers, including digital invoice accounting information at the 1-level secure data area of https://wakamonobio.com
In the event that the information server is attacked by hacker resulting in the loss of customer personal data, the website administrator will be responsible for notifying the case to the investigating authorities for timely handling and notification. let customers know.
Website administration board requires individuals when registering / posting news as a website member, to provide all relevant personal information such as: Full name, contact address, email, phone, .. .., and are responsible for the legality of the above information. The administrator of https://wakamonobio.com is not responsible for nor resolves complaints related to the interests of that Member will see all the personal information of that member provided when registering. The top is incorrect.
Inactive members can cause loss of signal of the website https://wakamonobio.com in any form such as disunity among members using the second registered name, through a third or propaganda disseminating information that is not beneficial to the reputable website.
MECHANISM ACCESS AND RESOLUTION OF CUSTOMERS ‘COMPLAINTS
In case customers publish personal information provided on the website https://wakamonobio.com showing signs of rust, used in items other than item 1 or within the law, please report immediately. to https://wakamonobio.com by phone 1900545410 or send mail to the mailing address directly to the mail email@example.com
https://wakamonobio.com will inspect and review the archives and use information in the shortest time. As soon as there is a conclusion, https://wakamonobio.com will notify the customer again. If if development there is a range or the information is to beret, https://wakamonobio.com will remedy within its jurisdiction and responsibility. In case the incident is out of the ability of https://wakamonobio.com, we will work with the authorities to resolve it.
In case the customer is not satisfied with the result of the complaint handling of https://wakamonobio.com, the two sides will negotiate together to resolve. In case the negotiation is not possible, the matter will be given the functions of the agency to resolve the provisions of law.
Please read carefully the policies on wakamonobio.com to understand and ensure their rights under the law when making transactions.
II. SHIPPING POLICY
Wakamono supports customers to buy goods from afar across the country. You can choose one of the delivery methods:
Delivery by wire transfer in advance
In addition to the above range, please pay shipping costs according to the respective scope.
ORDER PROCESSING TIME
Wakamono will contact the customer again to confirm the order information.
Orders from 8:30 – 17:00, we will contact you within the day.
Orders placed after 17:00, we will contact the next morning.
Orders placed after 17:00 on Saturday and Sunday, we will contact you as soon as possible.
Wakamono proceeds to deliver on time as follows:
The delivery time will depend on the geographic location and customer requirements
Delivery time may vary according to the agreement of the customer and Wakamono
At peak times (holidays, Tet, promotions,….), We cannot deliver immediately, so we will agree on a delivery time for you. We hope you understand.
III. RULES AND FORM OF PAYMENT
You can choose to pay by the following methods:
PAYMENT METHOD BY VISA, MASTERCARD, JCB
Wakamono supports you to pay by ATM, Visa, Mastercard. You can pay online on the website.
IV. MONEY REFUND EXCHANGE POLICY
Products provided by WAKAMONO.
Products will be exchanged, refunded within the time specified if meeting the conditions below
CONDITIONS FOR A REFUND or EXCHANGE
1 Conditions for exchange or refund
Products exchanged are products with technical defects within 7 days from the date customers receive goods
Within 5 days from the date of receipt of the product. If the product has technical defects by the manufacturer, you can exchange for similar products or other products at the website being sold.
Products for exchange must still have their components, accessories (boxes, boxes, packages, catalogs …), invoices, warranty cards and accompanying gifts (if any).
After a period of 5 days, Wakamono will not handle the return of the product
In case the above conditions are not met, the right to change the goods belongs to Wakamono
2 In case of no return or refund
The product is scratched, wet or contaminated with chemicals, no warranty stamps or warranty stamps are torn or blurred.
Customers who want to change the type, model of purchased products or gifts (if any) will have to bear shipping charges.
POLICY ON CHANGE AND REFUND
Time to return and refund for products is 07 days
During this period, the product may be exchanged or refunded if the above conditions are met.
Outside this time, if you want to exchange or refund products, please contact WAKAMONO for detailed agreement.
HOW TO RECOVER YOUR MONEY
After receiving the original product from the customer, Wakamono will process the refund to the customer. The refund amount will be subtracted from any costs incurred in the return terms (shipping cost, value of the damaged goods, ….)